1. Are you looking for help, but not sure this is the right place? If you answer yes to any of the questions below, then Wayplace would have options for you. Select the Survivor account type to get started.
2. If you’re supporting someone who may be in an unsafe or exploitative situation—such as a friend, family member, or acquaintance—you can share Wayplace as a resource and encourage them to sign up using a Survivor account. If they’re unable or prefer not to set up their account on their own, you’re welcome to help them get started and search for services together. The account should still be created under the Survivor account type to ensure they have full access to the most relevant support.
3. If you are a case manager, social worker, outreach coordinator or any other type of service worker who regularly encounters individuals who would need help getting services that Wayplace offers, but cannot offer those services yourself or within your organization, then we suggest you select the Organization account type, then choose the following path: Seek services for survivors of human trafficking.
By selecting this option, your organization will be able to make service requests on behalf of multiple survivors at the same time. However you will not have the ability to display and offer services to survivors seeking help in the app.
4. If you are affiliated with an organization that can offer any type of services to individuals who have experienced human trafficking or sexual exploitation, we suggest you select the Organization account type, then choose the following path: Provide services for survivors of human trafficking.
Selecting this option does not limit your organization’s ability to request services for survivors. Your organization will continue to have full access to submit service requests on behalf of those in your care while also allowing you the option to offer services to individuals using Wayplace.
No, communication within the tool is limited to:
Atlas Free contracts with a professional development team that specializes in designing, building, and maintaining applications and knows best practices related to hosting and security. In addition, we limit communication and the sharing of personal data and information within the app. For survivors, Atlas Free has created a customizable safe exit button that will allow them to quickly leave the tool if an unsafe person enters their area. For more information for survivors on how to create more safety when using Wayplace, check out our tutorials on customizing your safe exit button and viewing the tool in private mode below.
At this time, Wayplace is only available in English.
If you have any questions while using Wayplace that haven’t been answered here, reach out to the Wayplace Team at Wayplace@atlasfree.org.
When making your username, we suggest avoiding any personal information, including any part of your actual name. Pick something that you like, but that doesn’t give away your identity.
No. The only time anyone sees the information you add to your profile is when you select the Request Service button for a service. When you select Request Service, the details you input into your profile will immediately be shared with only that specific organization so that they can assess if they have the ability to serve you. If you match or are waitlisted with a service, they will send you contact information you can use to reach out to them directly; at that time it is likely they will need you to share more information with them, but all of that will happen outside of Wayplace. At that point, you can decide not to share your information if you don’t feel comfortable, but it could affect if that organization can move forward with you.
When you select ‘Request Service,’ the details you input into your profile will immediately be shared with only that specific organization so that they can assess if they have the ability to serve you. They will then change the status to either Matched, Waitlisted, or Unable to Serve.
At any time you can select Cancel if you change your mind about requesting a service.
If a program matches or waitlists you, you will receive specific contact information from that service in order to move forward with their intake process. This is not a guarantee that they will take you into the program; for many organizations, they will still need to do some type of assessment with you to ensure they are a good fit for you.
Service Request Statuses: This is status on a service request that can be seen at all times by the survivor (or advocate) and the service manager that shows where the request is at the moment. Some statuses are chosen by the service manager, some by the survivor or advocate. A service request can only have one status at a time.
Pending: When a survivor or advocate makes a service request and it has not been responded to yet, it will have the ‘Pending’ status.
Cancelled: When a survivor decides they are no longer interested in the service, for whatever reason, they can cancel the service request.
Unable to Serve: When a service manager reviews the service request and believes they will not be able to offer the service to that individual, they can change the request status to ‘Unable to Serve’.
Waitlisted: When a service manager reviews the service request and believes the individual will be a good fit for the service, but the service is currently at capacity, they can offer to add the individual to their waitlist. This change in status will prompt an email notification to the survivor or advocate with contact information from the service.
Matched: When a service manager reviews the service request and believes the individual will be a good fit. This change in status will prompt an email notification to the survivor or advocate with contact information from the service in order to begin any relevant intake steps.
Placed: Service Managers can update a ‘Matched’ or ‘Waitlisted’ status to ‘Placed’ once the survivor has entered the service and begun receiving support from the service organization.
If a program matches with you, you will receive specific contact information from that service in order to reach out to them. They will likely have some additional steps for you as you move forward with their intake process. A match is not a guarantee that they will take you into the program; for many organizations, they will still need to do some type of assessment with you to ensure they are a good fit for you.
Unfortunately, that might mean there isn’t a program in Wayplace that has all the elements you are looking for, or you have stumbled on a gap in our field at large. We recommend you try editing some of your filters to see what changes in order to see if you can find a close fit to what you are looking for.
In some cases, we know there are very few programs in the United States serving that population. This is the case with men, minors, and women with dependent children. The Wayplace team continues to search for more programs that can serve people of all demographics and will work to address these gaps as much as we can.
To prevent retraumatization and harm, Wayplace strives to:1
If you ever experience any user of any kind acting inappropriately in the app, you can report them to the Wayplace team.
If something unsafe or negligent occurs in a service outside of the app, we recommend you take that to the appropriate authorities. Wayplace team is not law enforcement and cannot act on reports of activity outside of the app.
Survivors, as well as other organizations or advocates using Wayplace to find services for a survivor, will be able to see any published services as well as your organizational profile. Any services that are in draft mode will not be viewable yet.
When publishing a service, it's important to be mindful of when you need to toggle on the option to make your location undisclosed if that is your organization’s policy. Also consider, particularly for open-ended questions in the service description, the way you phrase things.
Yes! You do not need to include your licenses or affiliations when you register; you can skip that step. You also can do it after registration if you have licenses or affiliations but do not have the documentation on hand. Once your profile is verified and built you can go in and edit your profile to upload and include licenses or affiliations at any time. Once you upload them to your profile, they will still be sent to the Wayplace team for review and approval before they appear on your profile for survivors and other organizations to see.
That said, we encourage you to only register in Wayplace once you have all the proper and necessary licenses or approvals in order to operate in your state for the demographic you serve.No. The only time anyone sees the information you add to your profile is when you select the Request Service button for a service. When you select Request Service, the details you input into your profile will immediately be shared with only that specific organization so that they can assess if they have the ability to serve you. If you match or are waitlisted with a service, they will send you contact information you can use to reach out to them directly; at that time it is likely they will need you to share more information with them, but all of that will happen outside of Wayplace. At that point, you can decide not to share your information if you don’t feel comfortable, but it could affect if that organization can move forward with you.No, communication within the tool is limited to:
Wayplace was built with this customization in mind! You can make each location or program its own service in your profile. Each one will get its own service profile with separate details, demographics accepted, offerings, etc.
When registering the organization for the first time, be sure to select the following organization account type: Provide services for survivors of human trafficking.
Selecting this option does not limit your organization’s ability to request services for survivors. Your organization will continue to have full access to submit service requests on behalf of those in your care while also allowing you the option to offer services to individuals using Wayplace.
We still want your organization in the system! No need to worry about continuing to get service requests, the system will show your organization is full until you update it.
We have a list of definitions to help you understand and navigate the app with more clarity.
Entities that participate in the system to offer support to survivors of human trafficking, often offering multiple ways for survivors to access help.
The specific forms of assistance offered by service organizations available to survivors of human trafficking which may include, housing, case management, legal assistance, and other types of support. A Service Organization can have multiple service locations and/or types of services.
The staff members of a service organization assigned to manage a particular service in the app; typically someone who has the authority to decide if an individual is a good fit for the service as well as manage the service description that survivors and advocates can see when doing a search.
Individuals who have been victims of human trafficking, either currently or in the past and are seeking support from service organizations.
Professionals that support multiple individuals who are victims of human trafficking by helping them access services and resources; commonly these individuals are case workers, law enforcement, or outside service people who are supporting multiple survivors to find a service.
This is status on a service request that can be seen at all times by the survivor (or advocate) and the service manager that shows where the request is at the moment. Some statuses are chosen by the service manager, some by the survivor or advocate. A service request can only have one status at a time.
When a survivor or advocate makes a service request and it has not been responded to yet, it will have the ‘Pending’ status.
When a survivor decides they are no longer interested in the service, for whatever reason, they can cancel the service request.
When a service manager reviews the service request and believes they will not be able to offer the service to that individual, they can change the request status to ‘Unable to Serve’.
When a service manager reviews the service request and believes the individual will be a good fit for the service, but the service is currently at capacity, they can offer to add the individual to their waitlist. This change in status will prompt an email notification to the survivor or advocate with contact information from the service.
When a service manager reviews the service request and believes the individual will be a good fit. This change in status will prompt an email notification to the survivor or advocate with contact information from the service in order to begin any relevant intake steps.
Service Managers can update a ‘Matched’ or ‘Waitlisted’ status to ‘Placed’ once the survivor has entered the service and begun receiving support from the service organization.
Wayplace strives to use as little jargon as possible. Just in case, we have a list of definitions to help you understand and navigate the app with more clarity.
Entities that participate in the system to offer support to survivors of human trafficking, often offering multiple ways for survivors to access help.
Anytime you want to prevent Wayplace from showing up in your history, go to wayplace.org while in a private browser.
To open a private browser, use the keyboard shortcut Ctrl+Shift+N (Windows/Chrome) or Cmd+Shift+N (Mac) to open a new private/incognito window. Alternatively, select the three-dot/line menu in the top-right corner of Chrome, Edge, or Firefox and choose "New Incognito Window" or "New Private Window".
To use a private browser on a phone, open your browser app (Chrome or Safari), tap the menu (three dots on Android, tab icon on iPhone), and select "New Incognito Tab" or "Private."
